Holistic Health Team

INTERESTED? CONTACT US FOR MORE INFORMATION

Please contact Pip Bateman for more information about:-

The services we deliver

Our charges

Free consultation

Gift Certificates

Vacancies: We currently have no vacancies within the team.

info@holistichealthteam.com
07833 587091

HHT Guidelines & Protocols

GUIDELINES AND PROTOCOLS

GOOD PRACTICE GUIDELINES

The Holistic Health Team prides itself on its professional but friendly approach. As therapists deliver work on our behalf, they adopt the following guidelines into their practice.

Be punctual – please arrive at least 20 minutes prior to your first treatment time

Be polite to your clients and staff from organisations or businesses

If you are unable to attend, please inform HHT and the contact person at the event/project ASAP

Make a note of contact numbers and keep your mobile charged up in case of traffic hold-ups or unforeseen events making you late.

It is your responsibility to provide HHT with a copy of your current insurance certificate when you renew it. Work cannot be allocated if we don’t have proof of insurance

Always obtain written* consent from clients prior to treatment, making a concise assessment of any potential contra-indications to receiving a treatment. * Unless in pre-agreed exceptional circumstances.

Do not deliver treatments to children without a parent/guardian’s written permission.

Hold membership of an overseeing body: e.g. FHT.

Maintain confidentiality – do not discuss clients outside of the team.

The HHT is committed to equal opportunities: Please ensure that all people working within and accessing our service do so without fear of discrimination due to gender, race, age, sexual preference, ability, marital status, health status, caring responsibility and religious beliefs. Discriminatory practice will not be tolerated.

Do not be under the influence of drugs or alcohol on work days.

Anyone known to be using illicit drugs will not be eligible for any work within the substance misuse field.

If you are having problems with drugs or alcohol, please let us know about it – we can help you find support.

Do not drink excess alcohol on the evening before you deliver treatments – particularly at abstinence- based projects·

It is your responsibility to observe Health and Safety and maintain a safe environment at any venue that you are asked to work at.An HHT Risk Assessment will be carried out prior to any on-going projects taking place. If you are concerned about a safety issue please contact your Team Leader.

Please ensure that you have adequate breaks when working for longer than 2 hours.

Terminology – please be careful how you describe and promote treatments and therapies. Do not use ‘Heal’ or ‘Cure’ stick to the facts!

If you are introduced to organisations and businesses through the HHT, please keep them as HHT contacts. Anyone found to be ‘poaching’ contracts would be removed from the membership list. If you are in doubt as to where you stand on this one – please just ask! It is OK to take along your own leaflets to all events – so acquiring private clients through HHT is acceptable and one of the perks of being a member.

Do not offer work to anyone who is not an HHT member. HHT will not know if he/she is properly qualified, insured or CRB checked.

Dress – Code. Please wear presentable & appropriate clothing. Try and think about your client group. Preferably HHT T-Shirt & dark trousers.

If wearing HHT T-Shirt, please observe all of the above – as bad behaviour reflects on us all.

CONFIDENTIALITY POLICY

HOLISTIC HEALTH TEAM
CONFIDENTIALITY STATEMENT


Confidentiality within the Holistic Health Team implies
that:-

Any information given to any therapist or team
member from or about a particular service user may
be discussed within the therapist/staff team, but will
not be passed onto a third party without that persons
explicit consent or agreement. Supervision sessions
comply with a similar confidentiality framework and
no identities are disclosed.

Exceptions:

What you tell us is private unless:

1)
You have murdered someone or carried out an extremely violent attack
2)
You, or someone else, is sexually or physically abusing a child
3)
If there is an immediate risk of death or serious harm to you or any other persons
4)
You, or someone else is posing a terrorist threat.



Pip Bateman/ December 2004